Everything below was read on the live site, its public CMS API, its two user-guide PDFs, or its response headers. Nothing was probed beyond what any browser sends. Left: what stands today. Right: what this design does instead.
| On banglabiz.gov.bd today | Why it fails the user | In this design |
|---|---|---|
| "Ready to start" on the Starter Package links to the UAT environment (bbp-r2uat.oss.net.bd); "Search for services" on Know Your Approvals also links to UAT | The main call to action sends the public to a test server | One production entry; every button in this design goes somewhere real |
| Contact Support goes to /contact (404); Terms and Privacy go to /others (404); the real privacy page renders "Loading... Please wait" | No legal terms a foreign compliance officer can read | Published standard, fee schedule, refusal policy, data-sharing terms, one click from every page |
| Four investment agencies carry the same placeholder phone, a private email and the address "thai road"; three agency cards are all named "Invest Bangladesh Authority" | Reads as unfinished; the merger of August 2026 is half-absorbed | One Authority, one helpdesk, one ticket number with an SLA |
| Of 622 services, 458 have no fee, 456 no time, 106 say "Details coming soon"; BSCIC entries are machine-translated nonsense; two "Work Permit" entries with SLA text "SLA" | The catalogue cannot answer the only three questions a founder has: what, how much, how long | Service catalogue where every row shows fee, time, who files it and whether it is online, partial or manual (see Service catalogue) |
| Foreign users must eKYC by ePassport NFC through the OneID mobile app; web path is NID only. Signatories e-sign through a separate app (TickThik) | Three apps and an NFC phone to sign one form; no path for a non-ePassport holder | Passport scan plus liveness in the browser; e-signature in the same session; officer review in Today mode |
| Status tracking only inside a logged-in dashboard; no public case lookup; helpdesk promises a reply "within 24 hours" with no ticket | A founder abroad cannot see where their file is without logging in through the apps | Track a case by reference number, per-agency timers, public SLA dashboard |
| Stat tiles: "45+ projects facilitated", "95% success rate", two tiles with no number; no date, no source | Numbers nobody can check | Every figure dated, sourced, and drawn from the operator ledgers |
| Footer: "best viewed in 1024 x 768 with Internet Explorer"; last reviewed 15 Oct 2025; USD rates as of Sept 2025; Bengali pages keep English footer labels | Signals nobody owns the page | Responsive, dated, one owner per page |